OSHA SUPPORT

Select a topic from below to find answers for OSHA 10 & 30 Hour courses or contact us for further assistance.

If you’ve reached the daily limit of 7.5hrs, then you cannot complete any more training for the next 24 hours as you must wait for the 7.5hrs limit to go back down to 0.00hrs. 

FOR EXAMPLE, if you stopped at the daily limit yesterday at 2 pm, you have to wait until 2 pm the next day to start training in the course again. If you log in at 2 pm, you’ll notice that time will go down from the daily limit (7.5 hours) and eventually back to 0.00 hours as time goes on throughout the new day.

We cannot adjust the daily limits. These are strict hours set by OSHA. 

Please contact us to update your email address on file.

All courses give you 3 chances to pass each quiz and the Final Exam.

If you failed a quiz for the OSHA 10 or 30 Hour course, please follow these steps:

1. Log into your account and click on the quiz that you failed. A pop-up box will appear where you need to submit a ticket.

2. Once you submit that ticket, OSHA will send you an email confirming the ticket was received.
Make sure to check your Spam / Junk folder.

3. Typically within one day, OSHA will send you a second email providing you with instructions and two choices in order to unlock the training. Call the phone number listed in the email and then choose the following options:

(a) Get your last lesson re-set for one day with one chance to pass it.

(b) Take a verbal quiz over the phone with an OSHA-authorized trainer.

Please contact us for immediate assistance.

If you receive your DOL card with your name spelled incorrectly, there is $25 fee for a replacement card.

To avoid any certificate issues and replacement card fees, please verify your name is correct before completing any training.

If you cannot see a student on your gradebook on the OSHA portal, contact us and we’ll correct this issue right away.

OSHA allows a maximum of 7.5 hours per day of training.

  • OSHA 10 = 1.5 days total time

  • OSHA 30 = 4.5 days total time

If you complete an OSHA course earlier than the required minimum 10 or 30 hours, you will NOT meet the required training time and will need to add an extra OSHA approved course to meet the required training time. Payment is required for additional training.

If you completed the course and your certificate is blank, make sure you did both of the following:

  • Successfully passed the Final Exam.

  • Completed the End-Of-Course Survey which is required. Participants must complete the course survey to receive an OSHA DOL card and Certificate of Completion.

Once you complete the entire course, your DOL card will be released for mail and will arrive within 2 – 4 weeks.

  • You must first successfully complete the Final Exam and the End-of-Course Survey.

You are authorized to *print and use the Certificate of Completion until the DOL card arrives.
*Note: this is not allowed in the State of New York.

To request an OSHA DOL card replacement:

  1. Call Summit Training Source at 1-800-447-3177.

  2. Press 1, then press 2.

  3. Wait to speak with an OSHA 10 & 30-Hour representative who will assist you with ordering your card.

Please note there is a $25 replacement card fee.

We currently offer OSHA 10 Construction and General Industry in Spanish.

If you need OSHA 30 Construction or General Industry in Spanish, checkout these training resources from OSHA.

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