General

If an employee is no longer with the company and did not complete his / her training, can I place another employee in his / her slot?

Yes, but only if the previous employee did not start the purchased course(s). If you are a Group Leader, go to your “My Groups,” click on the group where the employee is located, then click the “Remove” button next to the employee you want to remove. You will receive a confirmation email from LBA University’s Site Administrator stating that your removal …

If an employee is no longer with the company and did not complete his / her training, can I place another employee in his / her slot? Read More »

What if I am unhappy with the service I receive from LBAU?

We would never want that! If you are unhappy with any aspect of our service, please contact us immediately at 252-317-2125 or info@lbauniversity.org. We appreciate your feedback as it helps us best tailor our services to your requirements.

What is your refund policy?

All refund requests for a training course are subject to a 15% service charge. Alternatively, a course may be held as a credit for a future user. Contact us at 252-317-2125 or info@lbauniversity.org for assistance. Once a course is started (i.e., a session is “in progress,” “completed,” or you clicked the “launch course” button), LBAU cannot refund the credit or swap …

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After purchasing, are the courses immediately available?

All courses are immediately available except for the following: OSHA 10 Construction & General (English / Spanish). OSHA 30 Construction & General (English). Please wait for an email from LBA University confirming you and/or your employees have been registered in the OSHA 10 & 30 Hour courses (usually within a 1-2 hours).

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